We want every learner to be confident in what they buy. Course purchases are generally final, but if something genuinely hasn’t worked out for you — a technical problem, a course that isn’t what you expected, or a membership charge you didn’t intend — we’re happy to look into it.
If you’re within 7 days of purchase and have watched no more than 15% of the course, we’ll gladly consider a refund in any of these situations.
You can’t access or play the course content properly, and our support team hasn’t been able to fix it for you.
You started the course and realised it isn’t the right fit for your goals, level or learning style.
You purchased a membership you didn’t mean to, or chose the wrong plan, and haven’t really started using it.
Your membership renewed without you realising it, and you haven’t used it since the renewal charge.
Refunds are reviewed personally by our team, so every request gets a real look rather than an automated answer.
Email contactus@fortivanceacademy.com within 7 days of your purchase and include:
We’ll reply within 3 working days. For technical issues, we’ll first try to get things working for you — if we can’t, we’ll move ahead with your refund.
Once approved, the full amount you paid goes back to your original payment method. It usually arrives within about 7 working days, depending on your bank.
Purchases on Fortivance Academy are generally final, because you get instant access to the full course. That said, we never want anyone to feel stuck with something that genuinely isn’t working for them. If you face a technical problem, the course isn’t what you expected, or a membership was bought by mistake or renewed without you realising, we’ll happily consider a refund — as long as the conditions on this page are met.
Just two:
These keep things fair for everyone while giving you enough time to explore a course and decide.
We use the course progress recorded on our learning platform. If you’re ever unsure where you stand, just ask us before you continue — we’re glad to check.
A line or two helps us understand what went wrong and improve our courses, but it isn’t a test. For technical issues, a screenshot of the error (if you have one) helps us look into it quickly.
No. Downloading toolkits, notes or other resources doesn’t affect your eligibility. Only your viewing progress counts.
Write to us with your order ID and a screenshot of the problem, if you have one. Most issues can be fixed quickly, so we’ll try to get you learning first. If we can’t resolve it, we’ll process your refund.
Don’t worry — what matters is that you first contacted us within 7 days of purchase. Time spent while we work on your issue won’t count against you.
Yes. A roadmap bundle can be refunded within 7 days of purchase, provided you haven’t watched more than 15% of any one course in the bundle.
Yes. We can refund your first membership purchase, a membership bought by mistake, or a renewal you didn’t realise was coming — within 7 days of the charge, and provided you haven’t watched more than 15% of any one course since that charge.
Yes, on the same terms: within 7 days of purchase, and no more than 15% of the test series attempted.
The full amount you actually paid. If you used a discount or promo code, the refund is the discounted amount you were charged.
Refunds go back to your original payment method. Once approved, they usually reach your account within about 7 working days, though the exact timing depends on your bank or card provider.
Access to the refunded course, bundle or membership ends, and any certificate issued for it is no longer valid. You’re always welcome to purchase again later.
Every request is read and reviewed personally by the Fortivance Academy team. We aim to be fair and generous in genuine cases, and our decision on each request is final.
We’d really encourage you to write to us first — it’s almost always the quickest way to get things sorted. If a payment dispute is raised with your bank without contacting us, access to that purchase may be paused while the dispute is reviewed.
Not sure whether a course or roadmap is right for you? Write to us — we’d much rather help you choose well than refund you later.
Last updated: 12 October 2026
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